Coach thank shoppers in style, give us warm fuzzies

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As we increasingly turn towards online shopping to satisfy our retail appetites, it's becoming more and more rare to have an enjoyable in-store experience, don't you think? All that fighting through the crowds stuff. And the even worse 'not in stock' scenario. Not to mention actually having to deal face-to-face with people (urgh) and this is made more frustrating if it's incompetent sales staff you're dealing with.

No wonder we like to curl up in front of the computer monitor in our dressing gown with a bag of Galaxy Minstrels chocolate and be left to shop to our heart's content (or is that just me?)

Either way, Melanie Seasons' in-the-flesh handbag shopping session at Coach sticks out as one of those heart-warming tales of retail therapy success. After popping down to the mall, Melanie picked out this pretty bag (pictured above) and, as you do, paid the nice shoplady and gave it a good home. A few weeks later she received a personalised(!) handwritten(!) thank-you note from the lovely people at Coach.

Ah, there's nothing like a shopping story with a happy ending to really give you the warm fuzzies.

Read Melanie's full story here.

Coach thank shoppers in style, give us warm fuzzies - Comments

  • I thought it might be something like that... I suppose I did spend enough to warrant a "thank you." Still is a nice touch!



    Thanks for picking up my post :-)

  • jane

    yeah coach employees are required to write those notes to all customers who spent over a certain amount, i think it's $250.

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